Event Details

Sue Carter, Human Resource Director, Oregon Mutual Insurance Company

Conflict happens. It happens in all areas of business. When your employees spend 40 plus hours together each week, they are bound to run into disagreements and arguments that can hurt not only their productivity but the productivity of their fellow co-workers. And if such issues are not settled, bad things can happen. Good people quit. Profitable relationships dissolve. Great companies go under. Clearly, too much unresolved conflict is hazardous to the health of your organization.

How do you deal with conflicts between your employees?  In a world where relationships matter more than ever, mediation skills matter more than ever. So whether you manage employees or clients or both, it’s critical to learn the art of bringing harmony out of conflict.

About the speaker: 

Susan Carter is a Human Resources professional with over 25 years’ experience in multiple industries within the private sector.  As Director of Human Resources at Oregon Mutual Insurance Company, Susan oversees the Human Resources and Payroll functions in four states.  Her role includes coaching, human resources planning, talent acquisition, job classification and compensation, performance measurement and conflict resolution.

Prior to joining OMI, she worked within the Hi-Tech, Manufacturing and Architectural/Engineering industries. In her roles, she has acquired specialist knowledge in leadership training, organizational and training development and strategic recruitment planning.  Susan is a trained and certified Mediator and utilizes her skill and knowledge in Workplace mediation, Small Claims mediation, Business to Business mediation, Restorative Justice & Juvenile Victim/Offender mediation and Family mediation.

Susan graduated from Western Oregon University with a Bachelor’s of Science Degree, majoring in Psychology with Business emphasis.  Susan is a member of the Society of Human Resources Management (SHRM), and Oregon Mediation Association (OMA). Susan is also a certified Leadership Development Trainer with Achieve Global.

In addition, Susan sits on the Board of Directors for the Yamhill County, Your Community Mediators Association; has been an Ombudsperson for the Yamhill County Head Start Education Program, mitigating concerns and grievances of both internal and external constituents; Technical Committee member with Oregon Economic Development Commission, Portland Development Commission and local community colleges; Steering committee member working with local government, businesses and school district in an effort to build an educational program for drug free schools.