Event Details

Listening Intently and Speaking Clearly Class Description:

There is a classic TV ad phrase that went, “When E.F, Hutton talks, people listen.” Though it made for a memorable tag line, the brokerage firm actually went broke in the 80’s proving no matter who you are, people don’t listen for long.

Think about it. How many times have you caught yourself daydreaming during a casual conversation with someone? Can you recall the bit of panic you felt when you realized you hadn’t really heard a word? Or maybe you’re one of the many who only listen long enough to interject and can get back to talking about themselves. I think it’s fair to say that we’ve all done this stuff, but some make a lifestyle out of it!

And what about expressing yourself? Do you use your words for good or do you use them stir the pot, create chaos, or manipulate others? Perhaps you have mastered being cool to others but wish that you could speak up or better articulate your needs? Have you ever walked away from a conversation feeling frustrated that it went badly or feel that you spoke with zero confidence?

This class will explore how listening with intent and speaking with clarity can make the difference between creating successful working relationships and creating career confusion. Come join us to learn how assertive listening and clear communication can create stronger partnerships for you and your customers. 

Attendees will:

• Practice listening intently to acknowledge the feelings behind words
• Create statements that acknowledge feelings
• Discuss what stops people from clearly communicating
• Develop confidence and communication solutions
• Practice building communication bridges to create higher functioning teams

About the Speaker: Erick Kountz — Training and Development Specialist

Erick Kountz is a training and development specialist. His skills include training, facilitating, hosting, writing, and making education engaging. He refers to his creative trainings as “edutainment” and is currently helping various state agencies and private companies achieve their goals using his mischievous motivational techniques. Erick has a bachelor’s degree in communications from the University of Portland. In addition to working within the great state of Oregon, he also travels the NW as a motivational speaker and trainer. You can learn more about him and his inspired insanity at his PositvelyTwisted.com website.

erick@positivelytwisted.com